Refund policy

At Lepatronne Paris, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns:

• Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Time Frame: You have 10 days from the date of delivery to initiate a return.
• Return Process: To initiate a return, please contact our customer service team at [lepatronneparis1@gmail.com or 409-344-7025] to request a return authorization. Once your return is approved, you will receive further instructions on how to return the item.
• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.
• Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Refund Method: If your return is approved, your refund will be processed to the original method of payment within 5 business days.

Exchanges:

• Product Exchanges: We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, simply return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

• Quality Guarantee: We take pride in the quality of our products. If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will gladly provide a replacement or refund for the affected item.

Non-Returnable Items:

• Final Sale Items: Certain items, such as clearance or discounted items, may be marked as final sale and are not eligible for return or refund unless they are damaged or defective.